det88 Privacy Policy
This policy clearly describes how your personal information is collected, used, stored and protected on the det88 platform.
Introduction and Applicability
det88 ("we", "our" or "platform") operates a safe and trusted online gaming service for users in Bangladesh. This privacy policy ("policy") describes how det88 manages your personal information when you use our website and services. By using the det88 website or services, you agree to the terms of this policy. This policy applies to all registered members, guest visitors and service users.
We place the highest importance on your privacy. Using SSL encryption technology and strict data protection practices, we ensure that your information remains protected at all times. Please read this policy carefully and contact our support team if you have any questions.
1. What Information We Collect
1.1 Registration Information
When you open an account at det88, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred language and currency
1.2 Identity Verification Information
For financial transactions and compliance purposes, we may collect:
- National ID (NID) number or copy
- Passport information (where applicable)
- Driving licence
- Proof of address
- Bank account details or mobile banking number (bKash, Nagad, Rocket, Upay)
1.3 Financial Information
To process deposits and withdrawals, we collect:
- Payment method details
- Transaction history
- Deposit and withdrawal amounts
- Wallet number (bKash, Nagad, Rocket, Upay)
A minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply.
1.4 Technical and Usage Information
To improve your service experience, we automatically collect:
- IP address and device type
- Browser type and version
- Operating system
- Time and duration of website access
- Pages visited
- Cookies and similar tracking information
2. Purpose of Using Information
det88 uses your information only for the following legitimate purposes and it is not used for any irrelevant or unauthorised purpose:
Account Management
Information is used to handle your registration, login process, identity verification and account security.
Financial Transactions
Information is used to process deposits and withdrawals, prevent fraud and ensure financial security.
Customer Service
Information is used to provide 24/7 live chat support, resolve complaints and quickly address your issues.
Service Improvement
To analyse user experience, plan new features and improve the quality of the platform.
Legal Compliance
To meet the requirements of applicable laws, regulations and regulatory bodies, and to prevent fraudulent activity.
Communication
To send important platform updates, security alerts and, at your request, promotional messages.
3. Cookies and Tracking Technology
What Cookies Are and Why We Use Them
Cookies are small text files stored on your device. det88 uses the following types of cookies:
- Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
- Functional cookies: Used to remember your preferences (language, settings).
- Analytics cookies: To analyse website traffic and user behaviour.
- Security cookies: To detect and prevent fraud.
You can control cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.
4. Sharing Information with Third Parties
det88 never sells or rents your personal information. Information may be shared only in the following limited circumstances:
Payment Processing Partners
Only the minimum information necessary to complete a transaction is shared with payment service providers such as bKash, Nagad, Rocket and Upay. These partners manage your information under their own privacy policies.
Technology Service Providers
Gaming software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI and PG Soft assist in operating the platform. They receive only anonymised information required for game functionality.
Legal Obligations
Information may be disclosed when required by a court order, a lawful request from a government or regulatory authority, or for the purposes of a law enforcement investigation.
Fraud Prevention
Limited information may be shared with specialist security service providers to prevent money laundering (AML) and detect identity fraud.
5. Data Security Measures
Our Security Practices
det88 follows industry-standard technology and practices to protect your information. Our security measures include:
- SSL/TLS encryption: 256-bit SSL encryption is used for all data transfers.
- Password hashing: Your password is never stored in plain text; a strong hashing algorithm is always used.
- Two-factor authentication: A two-factor authentication (2FA) option is available for additional security.
- Server security: Our servers undergo regular security audits and are protected by a firewall.
- Access control: Staff are granted access only to the information needed to perform their responsibilities.
- Regular backups: Encrypted backups are taken regularly to protect against data loss.
Steps in the Event of a Security Breach
In the event of a security breach that could put your information at risk, det88 will notify you as quickly as possible. We will transparently communicate the nature of the incident, the potential impact and the steps we have taken to protect your information.
6. Data Retention Period
Information for Active Accounts
We retain all your information for as long as your account remains active. This is necessary to provide uninterrupted service and a personalised experience.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a specified period to meet legal and regulatory requirements. Retaining records of financial transactions for an extended period is a legal obligation.
7. User Rights
As a det88 user, you have the following rights regarding your personal information:
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of that information.
Right to Correct Information
You have the right to request the correction of any inaccuracy or incompleteness in your information.
Right to Delete Information
Where there is no legal obligation to retain it, you have the right to request the deletion of your information in certain circumstances.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes and to opt out of promotional communications.
Right to Data Portability
The right to receive your information in a structured, commonly usable format applies in certain circumstances.
Right to Restrict Processing
You have the right to request a temporary restriction on the processing of your information in certain circumstances.
How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time. We will respond to your request after verifying your identity. Some requests may not be fully fulfilled due to legal requirements, and in such cases we will inform you of the reason.
8. Protection of Minors
Service Not for Those Under 21
det88 provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21. Age verification is mandatory at the time of registration, and if anyone registers using false information, their account will be cancelled.
If you believe a minor has opened an account on our platform, please notify our support team immediately.
9. International Data Transfer
International Transfer Policy
In some cases, your information may be processed on servers located outside Bangladesh in order to provide the service. In such cases, we ensure that the standard of data protection is at least equal to the standard described in this policy. Our agreements with third parties include data protection terms.
10. Changes to the Policy
How the Policy is Updated
det88 reserves the right to update this privacy policy from time to time. For any significant changes, we will:
- Update the "Last Updated" date at the top of the page.
- Send a notification to your registered email (for important changes).
- May request your consent when you access the platform.
Continuing to use the platform after changes have been made means you are considered to have agreed to the updated policy. It is recommended that you visit this page regularly to stay informed about changes to the policy.
11. Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are committed to protecting your information and will respond promptly to any request you make.
When contacting us about privacy matters, please include your account ID and full details of your request so we can process it quickly.